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Online Teaching : The e-Teaching Community

Created on: 02 July, 2009 Members: 33099 | Community Link: http://e-teaching.wiziq.com

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Class Recordings Just Ran Into a Roadblock - Fixed Now!

by Sid
Posted on 27 September, 2010

Due to a technical issue that occurred in our recording server on the 24th (Friday) of September, class recordings are not viewable temporarily. You will see the message "Recording in Progress" when you visit the class page. However, the issue has been resolved and you can expect class recordings to be available in the next 24 to 48 hours, tentatively. We regret the inconvenience. Please report to us at support@WiZiQ.com in case you see the message “Recording in Progress” even after 48 hours from today i.e. Monday, 27th.

We thank you for your patience.

by Jack Drooger posted on 28 September, 2010

From Friday until Tuesday or Wednesday, that's a significant service outage especially when the acutal availability is listed as "tentative"! I have students who are falling behind because they cannot access the recordings. For those of us who are paying for the premium service, I would expect a faster resolution time.